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THE CARHARTT BUILT TO
LAST COMMITMENT

THE CARHARTT
BUILT TO LAST
COMMITMENT

There’s a reason Carhartt stays in families for generations. Simply put, it’s guaranteed to outwork them all.

Since day one, our goal has been to use top-notch materials to craft the toughest workwear known to man. Built to work harder and last longer than anything else out there. And if something doesn’t end up working the way it was meant to, we’ll roll up our sleeves, grab our needles, and do our best to fix it up for you.

OUR COMMITMENT

At Carhartt, we stand behind the quality, craftsmanship, and performance of every product we make. If one of our products should fail to meet your expectations, we’ll work to make it right through repair, replacement, or credit.

Since all apparel has an expected service life, this guarantee does not cover damage caused by normal wear and tear, misuse, neglect, or obvious abuse of the garment. Carhartt assumes no liability for garments that have been altered. For normal wear and tear, a reasonable and transparent charge may be applied for our repair services.

 
IF IT CARRIES THE NAME CARHARTT, ITS PERFORMANCE IS LEGENDARY.
IF IT CARRIES THE NAME
CARHARTT, ITS
PERFORMANCE IS LEGENDARY.
Hamilton Carhartt
 
Founder, President 1889 - 1937
Hamilton Carhartt
Founder, President 1889 - 1937

YOUR OLD GEAR’S STILL GOT WORK TO DO

A little repair work can go a heck of a long way. That’s why we won’t let something like a ripped zipper or a missing button be the reason your Carhartt retires early–or even worse, ends up in a landfill. We know that well-worn, passed-down Carhartts can hold a lot of sentimental value, so we’ll always treat your gear with great care while we make repairs to get it working, feeling, and looking as good as possible.

WHAT WE REPAIR

 
 
 
 
 

HERE’S WHAT WE CAN’T FIX

Just like even the best handymen and women out there, we can't fix everything. Currently we’re unable to repair rainwear, Flame-Resistant clothing, gloves, footwear, belts, bags, wallets, tool belts, pet gear, protective eyewear, socks, suspenders, scrubs, base layers, underwear, and back pocket blowouts on pants. We’re also unable to reweave worn fabrics.

HOW TO SUBMIT A REPAIR

To schedule your repair, either fill out the online repair form found below or contact our Customer Service team and we’ll be happy to walk you through the process.

We do ask that you please wash your gear before sending it in. Then from the time we receive your package, it’ll take roughly 4-5 weeks to complete the repairs and return your gear back to you.

  • Customer Service Contact Info:
  • Phone: 800-833-3118
  • Monday through Friday, 7am to 10pm Eastern Time Zone
  • Saturday, 8am to 6pm Eastern Time Zone
  • Sunday, Closed
  • Email: Just_Ask_Us@Carhartt.com

ANYTHING ELSE WE CAN
HELP WITH?