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FROM OUR PRESIDENT & COO: UPDATES ON SUPPLY DELAYS AND SITE EXPERIENCE
Our best answers to the toughest and most common questions we hear.
How do I track my order?
Once your order ships, we’ll send you an email with your tracking information. If you don’t receive this email containing your tracking information, you can always check your order status online, enter your order number and email address and you will receive an email with your order status. If you don’t remember your order number, please contact customer service and we'll be able to help sort if out.
What are your shipping rates/options?
Carhartt offers a variety of shipping options to ensure that your order arrives when you need it. All shipping and handling information can be accessed by clicking here.
Please refer to the correct location tab to determine your shipping cost. Posted delivery times provided during check-out are estimates. They are posted to help you identify the shipping option that is right for you.
Also, please note that we process orders quickly. Once an order is placed, we are unable to modify your shipping method. We apologize for any inconvenience and hope that our faster order processing times work to your advantage.
How long before I get my return refund?
Carhartt appreciates how hard you work for your money and do everything we can to get it back into your hands quickly. Usually within 3-5 business days after our distribution center receives your return. Refunds are credited back to the original method of payment. Gift card refunds can take up to 5-7 business days.
Do you ship internationally?
You’re currently browsing the original carhartt.com that ships to the United States and our friends to the north, Canada. But you can shop and ship our European site which serves the UK and all counties in the Eurozone. To visit our European site, select Europe and the desired country from dropdown menu in the header on the homepage at carhartt.com.
Which carriers do you use to ship?
Carhartt works with UPS, USPS, FEDEX, and Purolator in Canada.
My package did not arrive even though the tracking number status indicates that it was delivered. How do I locate my missing package?
Please note that sometimes the tracking data provided by carriers can be inaccurate. We recommend checking areas other than your front door or porch such as side entrances. You may want to check with your housemates and neighbors as well.
If you do not have the package within 24 hours of the stated delivery time, please contact customer service at 1-800-833-3118 or visit our website.
What is Carhartt’s return policy?
Carhartt.com orders may be returned within 180 days of the original date of purchase. Items must be returned in their original condition with all of the tags attached. We are currently unable to complete exchanges. All refunds will be credited to your original method of payment. Original shipping costs are unfortunately non-refundable.
Please contact customer service if a product is defective, damaged or different from what you ordered at 1-800-833-3118 or you can visit the website.
Start your USA return here https://returns.narvar.com/carhartt/returns
Start your Canada return here https://returns.narvar.com/carhartt/returns
How long do I have to return my purchase?
Carhartt.com orders may be returned within 180 days of the original date of purchase. Items must be returned in their original condition with all of the tags attached.
Can I exchange my purchase?
Sorry, we’re currently unable to complete exchanges.
When will I get my refund?
Once your returned order is received by our distribution center, your refund will be processed within 3-5 business day. The refund will be credited to your original method of payment. Gift card refunds may take up to 5-7 business days.
Can I make changes to my order once it has been placed?
We process our orders very quickly to get your product to you as soon as possible. While we cannot make any changes to an order after it has been placed, we may be able to cancel an order within 1-2 hours of it being placed. If you need to cancel your order, we ask that you call our customer service team immediately at 1-800-833-3118.
Why was my order cancelled? When will it be refunded?
Orders are generally cancelled due to payment failure or stock availability. In either case, your card is only charged once an order has shipped. If your order was cancelled, you may still see the original payment authorization. The payment authorization will be reversed within a few hours.
How do I find store locations?
You can enter your location by clicking here to find the closest place to get your Carhartt.
How do I check on my order status?
You can check your order status online. To receive an email with your order status, enter your order number and email address online.
Does your packing slip include the pricing on it?
No, our packing slips do not include pricing.
Does Carhartt offer a military or first responder discount?
Yes. We are proud to offer a discount through id.me. Learn more about the program online.
Where do I enter a promo code?
There is a field for promo code entry in the shopping cart.
Can I stack multiple codes on one order?
No, only one promo code can be processed with each order.
Do you price match with retailers that carry your products?
No, we do not price match.
How should I launder my Carhartt item?
Please follow the instructions on your product tag. If you have any further questions, please contact customer service on the website.
Where can I find more information about sizing and fit?
We offer size and fit guides on each product page. We also offer our TrueFit service on many garments which will help you select the right size based on answers to a few questions. If you still have questions, our dedicated Customer Service team is always ready to help. Please contact Customer Service on the website.
Who is Carhartt flame resistant (FR) clothing designed for? What standards does it meet?
Carhartt FR clothing is designed for electricians and workers in the utility, oil, gas and petrochemical fields. They are at risk of being exposed to electric arcs and flash fires, which could cause severe or fatal burn injuries. Our FR clothing meets standards such as NFPA 70E, NFPA 2112 and NESC.*
What products are made in the USA?
Carhartt’s been making gear in the USA from day one. Check out the products we’re building every day at our Carhartt facilities located in Kentucky and Tennessee by clicking here.
Does Carhartt have hardware requests available?
Carhartt will gladly send a swatch of material, replacement zipper or buttons free of charge. Quantities are limited. Contact Carhartt Customer Service online to make your request.
Are replacement hoods available for rain gear?
Sorry, raingear hoods are not sold separately.
What do the different Men’s fits mean?
Loose/original fit will be the roomiest. Relaxed fits a little closer to the body. Straight/traditional is the closest fitting.
What are some of your warmest linings?
Arctic quilt, quilted flannel and 80 grams plus of 3M Thinsulate™ are our warmest linings. You can shop our warmest gear on the website.
Can you send replacement laces?
Sure, we’ll gladly send out a pair of replacement boot laces. Please contact our Customer Service team online.
What do you recommend using to treat my boots?
Carhartt boots are pretreated. We don’t recommend that you treat them any further.
*Not sure about the level of protection you need? Please contact your company for specific FR standards and requirements.
Can I use multiple credit cards to pay for my order?
No. However, you can combine a Carhartt gift card with a major credit card to pay for your order.
What payment methods do you accept?
We accept the following payment types:
Credit/debit card: Visa, Mastercard, American Express and Discover
Prepaid Visa/Mastercard gift card: In case of product cancellation or return, please keep your Visa or Mastercard gift card. Refunds will be credited to your original method of payment.
Can I use a Carhartt gift card to pay for seat covers?
No, Carhartt seat covers are manufactured and sold through Covercraft. They do not accept Carhartt gift cards as a form of payment.
How long before I see my rewards points reflected on my account?
In most cases, your loyalty points will be reflected on your account immediately after your order has shipped and the payment has been processed. However, in some instances it may take up to 7-10 business days before your rewards points can be seen.
Who can I contact about accessibility issues I encounter on this site?
Carhartt.com is committed to making its website accessible to all individuals. Please review our accessibility statement online.
How do I become sponsored by Carhartt?
Carhartt is happy to review all sponsorship requests. Partnerships are available on a national level and determined by our marketing objectives for the year. If you are interested in submitting a sponsorship request to Carhartt, please visit the website.
How can I submit an idea I have to Carhartt?
Ingenuity goes a long way. That’s why Carhartt created its Ideas that Work program to encourage our consumers to share ideas for new products or ways to improve upon our existing gear. Got something to submit? To share your idea, please complete and submit the idea entry form by clicking here.