SHIPPING & RETURNS

The ins-and-outs of how to get your gear or send it back

We currently offer FREE Ground Shipping for all U.S. orders $99 and up, plus you never have to pay to return your gear. For a limited time, you’ll also get 180 days from date of purchase to try on, test out, and return for free if something’s just not working for you. And if you want free shipping on ALL orders, no minimums, just join our Groundbreakers Loyalty Program. Please refer to the correct tab to determine shipping costs. The posted delivery times are estimates but will help you identify the shipping option that is right for you.

shipping and handling fees

Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

RETURNING CARHARTT.COM ORDERS

START YOUR USA RETURN START YOUR CANADA RETURN

Thank you for your order! Carhartt has been outworking them all since 1889, and we pride ourselves on the quality of our hardworking clothing. We hope you’re happy with your order. If you are not satisfied for any reason, we will be happy to accept a return. To begin your return, find the order number that appears on the order or shipping confirmation emails.

We only accept returns from orders placed on Carhartt.com. All refunds will be credited in the method of payment you used on the original purchase. Original shipping costs, if any, are unfortunately non-refundable.

Please contact us if a product is defective, damaged, or different from what you ordered at 1-800-833-3118.

How to make a return:

STEP 1: Begin by entering your order number and email address.

STEP 2: Select the items and reason for the return.

STEP 3: Include the Carhartt Return Copy in your return package so we can process the return.

STEP 4: Attach the UPS Return Address Label found in the return portal to your package.

If you do not have the original packing slip, please include a note inside the return package with the following information: reason for returning item(s), order number, purchaser’s name, address, and telephone number. Your order number can be found in your confirmation/shipment email, through Order History in ‘My Account’ on Carhartt.com, or by calling Carhartt Customer Service at 1-800-833-3118. To find the UPS location nearest to you, please go to: www.ups.com/dropoff. Still have questions about Carhartt.com returns? Email Just_Ask_Us@Carhartt.com. or give us a call at 1-800-833-3118.

Carhartt stores will accept returns for items purchased from Carhartt within 180 days of the original purchase. Returned items should be in the original purchased condition, with tags attached, and the original purchase receipt.

WITH RECEIPT Refunds and exchanges made with a receipt will be processed at the original purchase price, plus applicable sales tax, if returned within 180 days of the purchase. Such items may be exchanged for the same product or refunded in the original payment method. Returns accompanied by a gift receipt can be exchanged for another item or for a gift card equal to the price of the item at the time of the purchase. If returned after 180 days from purchase, the amount paid by the consumer will be processed as a merchandise credit.

WITHOUT RECEIPT Refunds or exchanges made without a receipt will be processed at the current sale price in store, plus applicable sales tax as long as the item is found within our POS system. Such items may be exchanged for the same product or returned for merchandise credit. Items not found in the store POS cannot be exchanged or returned in store. Carhartt reserves the right to limit the number of returns made without a store receipt

PRICE MATCH Carhartt resellers are free to sell Carhartt items at a price of their choosing. Carhartt Retail stores and Carhartt.com will not offer price matching to consumers if an item is found for a lower price elsewhere.

WARRANTY These policies can be accessed on the Warranty and Commitment page. Carhartt, Inc. assumes no liability for garments with alterations, embroidery, or other ornamentation added to the garment. Garments with alteration made in store by a Carhartt associate may not be returned or exchanged after the consumer signs off on the completed work.

Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment.

ECOMMERCE PURCHASES RETURNED/EXCHANGED IN-STORE Consumers who make purchases on Carhartt.com may return items within 180 days of purchase by requesting their refund through the Carhartt return portal on Carhartt.com. Consumers may initiate this process, or the process can be completed in-store with the assistance of a store associate.

Carhartt factory stores will accept returns for items that were purchased at discounted pricing in Factory stores. Returned items should be in the original purchased condition, unwashed and unworn with the original purchase receipt.

Factory store will not accept returns on items purchased on clearance as these sales are final. Factory stores will not accept returns for Carhartt gear purchased elsewhere including other retail store or online. Consumers attempting to make returns from other locations should be directed to Carhartt Customer Service 1-800-833-3118, or the original location of purchase.

With Receipt

Refunds and exchanges made with a receipt will be processed at the original purchase price, plus applicable sales tax, if returned within 60 days of purchase. If the consumer does not have the original form of payment the refund will be processed as a merchandise credit.
Such items may be exchanged for the same product or refunded in the original payment method.
Returns accompanied by a gift receipt can be exchanged for a gift card equal to the price of the item at the time of the purchase.

Without Receipt

Only items sold within the Factory store may be returned without a receipt. Carhartt reserves the right to refuse a return if the item was not offered in the Factory stores assortment. Refunds or exchanges made without a receipt will be processed at the lowest sale price, plus applicable sales tax. Such items may be exchanged for the same product or returned for merchandise credit. Carhartt reserves the right to limit the number of returns made without a store receipt.

Other Carhartt, Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment outside of a Carhartt store. Items that have been altered by a Carhartt store must be returned or exchanged to the store that performed the alterations.

ORDER CANCELLATION POLICY

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to clicking the ‘Place Order’ button on checkout page.If you have questions about your order, please contact us.

SHIPPING & RETURNS

shipping and handling fees

USA (Contiguous 48)

Hawaii and Alaska

Canada

Po/apo/fpo

How long do I have to return my purchase?

Can I exchange my purchase?

Retail In-Store Return Policy

Factory In-Store Return Policy

When will I get my refund?

HOW DO I RETURN MY CARHARTT REWORKED PURCHASE?

ORDER CANCELLATION POLICY