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5750 Mercury Drive
Dearborn, MI 48126
For more than 130 years, Carhartt has remained committed to our associates, retail partners, and all of you – our hardworking customers. Unpredictable times can’t change our purpose. From the very beginning, Carhartt has existed to serve and protect the hardworking people. That’s something that will never change.
Over the past couple weeks, we have assembled our Crisis Management Team to determine what actions we must take to navigate these uncertain times. We have closely followed the guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We have been taking appropriate measures and based on the continued information we have received.
We are closely monitoring the situation day-by-day and working to make the best decisions for our entire Carhartt family. We look forward to sharing updates on this page and thank you for your understanding and continued support.
July 30th, 2020
Temporary Return Policy – Updated (Returns Now Accepted)
While the health and safety of our associates remains our top priority, Carhartt is continually exploring ways to offer the services our consumers need while still following recommended guidelines. As a result, we’re pleased to announce that we are now able to safely accept returns for in-store or online purchases. However, if you are concerned about returning items to our stores or need information to ship items back, please reach out to our customer service team for assistance at 1-800-833-3118 or at Just-Ask-Us@Carhartt.com.
May 9th, 2020
Curbside Service Offering at Carhartt Company Stores
Throughout the COVID-19 pandemic, Carhartt has remained true to our mission to serve and protect hardworking people. As states across the country slowly begin to re-open, we want you to know that we still have your back.
On May 9, we are beginning to safely re-open eight of our Carhartt retail locations by offering curbside service. Fourteen additional stores will begin curbside service by Friday May 22nd. This will be the first phase of a staggered approach, and we will continue to follow federal, state, and local guidelines.
The health and well-being of our associates and consumers remains our top priority, and we want to stress the safety measures we are taking in each of our store locations to ensure our consumers are comfortable making their purchase.
At this time, consumers are not allowed to access the store. All orders need to be placed over the phone, and all transactions will only be processed via credit card or gift card payment.
Our store associates will be given designated roles for the day to encourage social distancing. Additionally, store associates will participate in daily health screenings and receive masks and gloves as an added layer of protection. Rigorous cleaning protocols are also in place across our store locations.
Rest assured, re-opening our retail locations is not something we take lightly. We are taking a thoughtful approach to ensure we’re making the best decisions for our consumers and associates.
For more details on how to place a curbside order, Click here
We appreciate the continued trust you place in all of us at Carhartt.
May 7th, 2020
Carhartt takes additional steps to ensure Associate Health is a Priority
The health and well-being of our hardworking consumers and associates continues to be Carhartt's top priority. Because we understand that you count on our rugged gear to keep getting the job done, we want to share the steps we are taking in our facilities to ensure everyone’s safety.
First, we are still operating with a reduced workforce to ensure social distancing guidelines are in place. We’re conducting daily health checks, providing associates with gloves and masks, and have significantly increased our cleaning and sanitization measures. In fact, we have logged more than 5,500 hours of cleaning since mid-March.
Additionally, we have added dividers throughout our distribution facility as an added layer of protection and are now staggering breaks and lunch times to further reduce interaction among associates. We will continue to follow CDC guidelines and implement additional best practices as needed.
Thank you for your continued confidence in Carhartt.
April 10th, 2020
Carhartt Completes the First Gown
Our factories in Kentucky and Tennessee have successfully completed the first of 50,000 gowns! These gowns will be delivered to all of those who continue to fight on the frontline. We are so honored to help and will continue to do everything we can to contribute. This kind of fight is in our heritage, having produced for the frontline during two World Wars.
Tune in to CBS Sunday Morning at 9:00 EST to find out more about this process and how our factories have switched from making brown duck bibs to making gowns and masks.
April 7th, 2020
Carhartt Takes Steps to Protect the Health of the Business
The health and well-being of associates continues to be the number one priority at Carhartt. However, during these uncertain times, the company must also look at the long-term health of the business and take necessary steps to preserve its future.
As a result, Carhartt has made the difficult decision to enact a furlough from April 13th until May 9th for a number of associates across its supply chain facilities, company stores and corporate offices. These are positions that do not permit a work from home opportunity and impacts approximately 1,300 of the company’s 5,400 associates. Prior to this furlough, all Carhartt associates that were unable to work due to temporary closures at our stores and manufacturing / distribution facilities received their salary in full from March 16th to April 12th.
The company is committed to ensuring associates base pay will not be impacted during this time. If the state unemployment and federal supplement do not equal a furloughed associate’s current pay, Carhartt will provide them with a lump sum payment in the week prior to the start of the furlough. In addition, Carhartt associates will continue to receive healthcare benefits throughout the furlough.
Carhartt leadership has also taken a significant reduction in pay equaling as much as 60%.
It’s important to note that this furlough does not impact our ability to manufacture personal protective equipment (PPE) like masks and gowns, as we previously shared last week.
March 31st, 2020
Carhartt Shifts U.S. Production to Support the Hardworking Men and Women Serving and Protecting Us During Covid-19 Pandemic
Carhartt has been committed to serving and protecting hardworking people since 1889. That is why the company is announcing today that it’s joining in the effort to supply the brave men and women working on the frontline with the gowns and masks they need to protect themselves. Medical gown production will begin on April 6th and we anticipate mask production to start on April 20th. As long as these critical items are in short supply, we will continue to assist in production. Associates from our manufacturing facilities have proudly volunteered to produce these items and we will continue to compensate them for their important contribution to the effort to support the nation’s need for medical personal protective equipment. For more information on this initiative, you can view our press release here.
March 19th, 2020
Temporary Return Policy
To protect the health and safety of our associates, Carhartt has implemented a paid modified workforce schedule at our distribution center in compliance with the latest federal social distancing guidelines. Although that has temporarily impacted our ability to process consumer returns, we want to ensure our consumers still receive a refund in a timely manner.
If you need to make a return, we ask that you contact Customer Service. Our customer service team can be reached
at 1-800-833-3118 or at Just-Ask-Us@Carhartt.com.
March 16th, 2020
Rotating Paid Work Schedules at Distribution Facilities
Earlier today we implemented temporary rotating paid work schedules in our manufacturing and distribution facilities to encourage social distancing among our associates. While there will still be a number of associates working to fulfill orders, rest assured we are upholding all social distancing guidelines, as the facility occupies nearly one million square-feet. We are continuously monitoring the situation and will adjust as needed.
March 15th, 2020
Temporary Store Closings
We made the decision to temporarily close our stores beginning March 15th. We understand you depend on us 24/7, however, our focus must remain on the health and well-being of everyone who walks through our doors. As a result, we are encouraging customers to visit Carhartt.com or their favorite local Carhartt retailer for their product needs.
March 13th, 2020
Our Corporate Office
As a precautionary measure and to help encourage social distancing, we have asked our associates at our corporate offices in Dearborn, Mich. to work remotely. We are evaluating these guidelines weekly and will continue to make decisions in the best interest of our teams.