Since 1889, Carhartt existed to serve and protect hardworking people. That's why
we've temporarily closed our stores. But we’ve still got your back and our associates’ too. You can
get all the gear you need right here, 24/7 and in the meantime, we will continue to compensate our
associates so they can focus on what matters most during these uncertain times. So stay healthy.
Keep busy. And don't forget to wash those calloused hands.SEE THE LATEST UPDATES >
unpredictable timescan't change our purpose
Since 1889, Carhartt's existed to serve and protect hardworking people. That's why we've
temporarily closed our stores. But we’ve still got your back and our associates’ too. You can get all the
gear you need right here, 24/7 and in the meantime, we will continue to compensate our associates so they
can focus on what matters most during these uncertain times. So stay healthy. Keep busy. And don't forget to
wash those calloused hands.SEE THE LATEST UPDATES
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Monday - Friday
9:00 a.m. - Midnight EST
Saturday - Sunday
9:00 a.m. - 9:00 p.m. EST
5750 Mercury Drive
Dearborn, MI 48126
For more than 130 years, Carhartt has remained committed to our associates, retail partners, and all of you – our hardworking customers. Unpredictable times can’t change our purpose. From the very beginning, Carhartt has existed to serve and protect the hardworking people. That’s something that will never change.
Over the past couple weeks, we have assembled our Crisis Management Team to determine what actions we must take to navigate these uncertain times. We have closely followed the guidelines from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We have been taking appropriate measures and based on the continued information we have received.
We are closely monitoring the situation day-by-day and working to make the best decisions for our entire Carhartt family. We look forward to sharing updates on this page and thank you for your understanding and continued support.
March 19th, 2020
Temporary Return Policy
To protect the health and safety of our associates, Carhartt has implemented a paid modified workforce schedule at our distribution center in compliance with the latest federal social distancing guidelines. Although that has temporarily impacted our ability to process consumer returns, we want to ensure our consumers still receive a refund in a timely manner.
If you need to make a return, we ask that you contact Customer Service. Our customer service team can be reached
at 1-800-833-3118 or at Just-Ask-Us@Carhartt.com.
March 18th, 2020
We want to assure our consumers that during these uncertain times, we are compensating all of our associates so they can keep focusing on things that matter most - their health and family. We thank you for being as concerned about them as we are. Carhartt has had the back of hard-working people for over 130 years, and our associates are some of the toughest we know.
March 16th, 2020
Rotating Paid Work Schedules at Distribution Facilities
Earlier today we implemented temporary rotating paid work schedules in our manufacturing and distribution facilities to encourage social distancing among our associates. While there will still be a number of associates working to fulfill orders, rest assured we are upholding all social distancing guidelines, as the facility occupies nearly one million square-feet. We are continuously monitoring the situation and will adjust as needed.
March 15th, 2020
Temporary Store Closings
We made the decision to temporarily close our stores beginning March 15th. We understand you depend on us 24/7, however, our focus must remain on the health and well-being of everyone who walks through our doors. As a result, we are encouraging customers to visit Carhartt.com or their favorite local Carhartt retailer for their product needs.
March 13th, 2020
Our Corporate Office
As a precautionary measure and to help encourage social distancing, we have asked our associates at our corporate offices in Dearborn, Mich. to work remotely. We are evaluating these guidelines weekly and will continue to make decisions in the best interest of our teams.