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FAQ - Order and Return
• Can I cancel my order?
Our warehouse partner processes orders purchased on the same day until 1:30 P.M. Orders purchased after 1:30 P.M. will be processed on the next working day. Therefore, it is not possible to change or cancel an order.
• Can I change information in the created order?
We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Therefore, it is not possible to change sizes for ordered products or cancel an order at the moment. Please review your order very carefully prior to clicking the 'Place Order' button on checkout page.
• I did not receive an order confirmation.
It can take some time before an order confirmation is sent to you. Usually it will be in your mailbox within an hour. Please also check your SPAM folder, if you cannot find the order confirmation there, we can check if your order has been placed successfully. We will not be able to help you by phone, please send us an email.
• Can I change my delivery address after I placed my order?
Our warehouse partner processes orders created before 1:30 P.M. each day within a 10–15-minute period, the order is then processed and packed before it is sent to the designated carrier. If the delivery address is incorrect, please contact the carrier directly once you have received the tracking information.
• How can I track and trace my order?
After you order leaves the warehouse, you will receive an email with the shipping details and tracking number(s) to follow the status of delivery.
You also can log in to your account to view the order status, your tracking number is available in the order overview.
If you checked out as a guest you can view your order status by logging in with your order number and your email address.
When you click the tracking number you will be redirected to the website of the freight forwarder to view the status of delivery.• I have a problem with my parcel (my order has not yet arrived, has been partially delivered/damaged...).
We value your satisfaction and want to ensure that any concerns are addressed promptly. Please make sure to contact us within 30 days from the delivery date if you encounter any issues with your order. Claims reported beyond this timeframe may not be eligible for processing. To report an issue, reach out to our customer support team.
• What happens if I am not at home at the time of delivery?
This depends on the freight forwarder that is used in your country. Most freight forwarders will leave a note and come back the next day, or they deliver the package to the neighbours. If the parcel fits in the mailbox, it will be placed there in some countries.
• How can I return a product?
Please use the instructions given on the return form to start the return process.
• How do I get an invoice?
At the top right of the website, click on Order Status, then enter your order number and email address and click on Invoice.
• Are there products that cannot be returned?
Products that are not suitable for return due to health protection or hygiene reasons and whose seal has been broken after delivery, cannot be returned.
Returns can only be made if the items are unused and undamaged, with all original labels still attached.
Carhartt reserves the right to refuse your refund if the items are not returned in their original condition.
We kindly request that you keep the packaging of the following items sealed or unopened for hygiene reasons:
· Gaiter
· Socks
If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.