CARHARTT WEBSITE PRIVACY POLICY
Last Updated: February 5, 2008
We appreciate the trust you place in Carhartt, and we are committed to respecting your privacy and the security of your personal information. This privacy statement discloses the privacy practices for www.carhartt.com. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within Carhartt.com to read the privacy statements of those sites, as their privacy practices may differ from ours and will govern their using your information.
If you have questions or concerns regarding this privacy policy, you should first contact us via e-mail or by calling 1-800-833-3118. If you prefer to write us our postal address is below.
Carhartt Customer Service
P.O. Box 600
Dearborn, MI 48126
Disclosure of Personal Information
Carhartt only gathers personally identifiable information when voluntarily submitted by you. Examples of personally identifiable information are first and last names, addresses and email addresses. Carhartt may ask you to provide identifiable information when you perform the following types of activities:
- Place an order from our catalogs or on our website
- Return an item or make an exchange
- Register for our Field Testing Program
- Inquire about our services
- Request a catalog
- Register for a sweepstakes or contest
- Fill out one of our online surveys
Using Information We Collect
At Carhartt, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you the Carhartt Email Newsletter, if requested
- Identify your product and service preferences
- Customize our communications to you
- Improve our merchandise selection and customer service
We have selected an outside company, Coremetrics, to assist us in better understanding how people use our site. Cookies will be placed on your computer to collect personal information. The information that is collected through these cookies tells us things like which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and emails. Carhartt.com does not allow Coremetrics to collect credit card, username or password information.
Coremetrics may only use your personal information to perform services for us. It may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-personal basis (in other words, the information will not be identified with you). Coremetrics is required to maintain all of the information it collects and analyzes securely and in confidence. You may choose to opt-out of Coremetrics' analysis of your browsing and purchasing behavior, by clicking here. You may also choose to continue to benefit from the improved shopping experience that the Coremetrics analysis allows us to provide, but maintain your anonymity. To find out more about Coremetrics, including its Privacy Statement, click here.
How We Use Email
When you provide us your email address, we may send you emails related to processing your order or to respond to a request. For example, after you place an order at carhartt.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
It is our intent to send you promotional email (our Email Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
If you decide to participate in our research panel(s) your email address will be used to send you surveys periodically.
Security
In our efforts to protect your information, Carhartt uses a variety of technical safeguards, such as firewalls, and we physically secure our servers.
In addition, when you make a purchase, request a catalog, or create an account on our website, your information is transmitted in an encrypted format.
The Carhartt.com website may contain links to other sites. Carhartt does not control the use of personally identifiable information on these websites. You should review the privacy policies of every website before providing any personal information. Carhartt is not responsible for the conduct or practices of any linked websites. These links are provided solely for the convenience and information of our visitors.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy policy notice. Before our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at mgoldberger@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing. You may also contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at http://www.ftc.gov/ro/index.shtml
