Customer Care
Welcome to Carhartt Customer Care: Here you will find links to frequently requested information.
Shipping and Handling
The shipping and handling charge depends on the destination and the value of your order. Please refer to the charts below. Delivery times are estimates.
USA
| Order Value | Shipping & Handling Charge (Cont 48) | |||
| Ground | 3rd Day | 2nd Day | Next Day | |
| Up to $25.00 | $ 6.25 | $ 8.00 | $ 11.00 | $ 20.00 |
| $25.01 to $100.00 | $ 7.25 | $ 10.00 | $ 14.00 | $ 25.00 |
| $100.01 to $200.00 | $ 8.25 | $ 12.00 | $ 17.00 | $ 30.00 |
| $200.01 & Over | $ 9.25 | $ 14.00 | $ 20.00 | $ 40.00 |
Ground - 2-7 Business days (plus 1-2 business days for processing)
3rd Day - 3 Business days (plus 1-2 business days for processing)
2nd Day - 2 Business days (plus 1-2 business days for processing)
Next Day - 1 Business day (plus 1-2 business days for processing)
| Order Value | Shipping & Handling Charge (HI & AK) | |||
| Ground | 3rd Day | 2nd Day | Next Day | |
| Up to $25.00 | N/A | N/A | $ 22.00 | $ 31.00 |
| $25.01 to $100.00 | N/A | N/A | $ 25.00 | $ 36.00 |
| $100.01 to $200.00 | N/A | N/A | $ 28.00 | $ 41.00 |
| $200.01 & Over | N/A | N/A | $ 34.00 | $ 51.00 |
2nd Day - 2 Business days (plus 1-2 business days for processing)
Next Day - 1 Business day (plus 1-2 business days for processing)
Canada
Shipping and Handling fees for Canada include all brokerage and duty fees
| Order Value | Shipping & Handling Charge (Canada) |
| Standard | |
| Up to $25.00 | $ 16.00 |
| $25.01 to $100.00 | $ 23.00 |
| $100.01 to $200.00 | $ 30.00 |
| $200.01 & Over | $ 44.00 |
Ground - 5-14 Business days (1-2 business days for processing)
Changing Shipping Information After You Place Your Order
We're sorry, shipping information cannot be changed once you submit your order. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.
Still have questions? You can email us at Just_ask_us@Carhartt.com or you may call us Monday - Friday, 8:00 a.m. - 6:30 p.m. EST
Returns
If you are not happy with your Carhartt purchase for any reason, we will be happy to accept a return. We do not accept exchanges at this time. You may return your purchase within 60 days of your original order. Items being returned must be in their original condition with the tags.
Include the Carhartt Return Copy in your package to help us process your return. We only accept returns from purchases made on Carhartt.com. Please allow up to 2 billing cycles for your credit to appear. Original shipping costs are non-refundable.
How to Make a Return - USA
1. Fill out the Carhartt Return Copy found in the middle section of your packing slip. Circle the item(s) that you're returning and enter a reason code (see codes below) in the designated column. Place the Carhartt Return Copy in your return package. If you do not have your original packing slip, include a note letting us know why you're returning the product. Please include the order number, purchaser name, address, and telephone number. The order number can be found in your confirmation/shipment e-mail or through Order Status in 'My Carhartt' on Carhartt.com.
Reason Code-Please choose one
| 01 Changed Mind | 05 Quality does not equal price | 09 Not as described | 13 Arrived too late |
| 02 Did not like styling | 06 Too small | 10 Not as pictured | 14 Defective |
| 03 Did not like fabric | 07 Too Large | 11 Shipping Damage | 15 Other |
| 04 Did not like color | 08 Ordered wrong size | 12 Wrong item shipped |
2. Affix the mailing label found in the lower section of your packing slip to your package. Make sure you place the label over the original shipping label on your package. For your protection be sure to ship the package with a carrier that can provide tracking and insurance. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
3. Mail returns to:
Carhartt, Inc.
Attn: Customer Returns
380 Estill Baker Rd.
Hanson, KY USA 42413
IMPORTANT NOTES:
- We cannot accept C.O.D. deliveries.
- All refunds will be credited in the payment form used for the original purchase.
Still have questions about Returns? You can email us at Just_ask_us@Carhartt.com or you may call us at 800-833-3118, Monday - Friday, 8:00 a.m. - 6:30 p.m. EST
How to Make a Return - Canada
1. Fill out the Carhartt Return Copy found in the middle section of your packing slip. Circle the item(s) that you're returning and enter a reason code (see codes below) in the designated column. Place the Carhartt Return Copy in your return package. If you do not have your original packing slip, include a note letting us know why you're returning the product. Please include the order number, purchaser name, address, and telephone number. The order number can be found in your confirmation/shipment e-mail or through Order Status in 'My Carhartt on Carhartt.com.
Reason Code-Please choose one
| 01 Changed Mind | 05 Quality does not equal price | 09 Not as described | 13 Arrived too late |
| 02 Did not like styling | 06 Too small | 10 Not as pictured | 14 Defective |
| 03 Did not like fabric | 07 Too Large | 11 Shipping Damage | 15 Other |
| 04 Did not like color | 08 Ordered wrong size | 12 Wrong item shipped |
2. Complete the Commercial Invoice.
a. Fill in today's date in the date field.
b. Fill in the items you are returning in the item column.**
c. Fill in the item description in the description of item column.**
d. Fill in the quantity being returned in the quantity column.
e. Fill in the unit price of the item in the price column.**
f. Multiply the return quantity by the price to calculate the total being returned. Enter the value in the total field.
g. Fill in the 'Made in' country in the origin field. The information can be found on the tag inside the item.
h. Add all values in the quantity column to calculate the total items being returned. Enter this value on the line marked Total of Item in the quantity column.
i. Add all values in the Total column to calculate the total price of items being returned. Enter this value on the line marked Grand Total in the total column.
j. Place the Commercial invoice in the clear pouch and affix it to the package.
**The item number, description, and price can be found on your packing slip, in your shipment e-mail, or through Order Status in 'My Carhartt' on Carhartt.com
3. Affix the mailing label found in your package. A $15.00 shipping and handling fee will be deducted from your credit. Make sure you place the label over the original shipping label on your package. Fill in the Shipper section of the return label. Enter your name, address, and telephone number. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
4. Bring your package to the nearest UPS facility. With more than 1,100 self-service and staffed locations throughout Canada, shipping with UPS is easy and convenient. Locate a UPS service location near you.
5. If you choose not use the enclosed return label, mail your return to:
Carhartt, Inc.
Attn: Customer Returns
380 Estill Baker Rd.
Hanson, KY USA 42413
For your protection be sure to ship the package with a carrier that can provide tracking and insurance. Carhartt cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
IMPORTANT NOTES:
- To process the return through the border a Commercial Invoice must be completed for the return.
- We cannot accept C.O.D. deliveries.
- All refunds will be credited in the payment form used for the original purchase.
Still have questions? You can email us at Just_ask_us@Carhartt.com or you may call us Monday - Friday, 8:00 a.m. - 6:30 p.m. at 800-833-3118 within the United States and 866-784-2935 from outside the country.
Payment Options
Credit cards accepted:
- Visa
- MasterCard
- American Express
- Discover
Important Information About Payment:
- Credit Cards are not charged until all items are shipped.
- Debit and Bank Check Cards may reflect deduction of funds immediately upon order.
- For your security, your billing name, address and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Shopping Information
Viewing Web Pages
Browser Software/Settings
We recommend you use version 4.7 or 7.0 of Netscape Communicator (aka Navigator) or version 5.5 or higher of Microsoft Internet Explorer. If you have a previous version of one of these browsers, you can download a free copy of the latest version from Netscape or Microsoft.
Monitor Settings
If you have to scroll to get a full view of our pages, try setting your monitor to a resolution of 800 x 600 or higher (832 x 624, 1024 x 768, etc.). To change monitor settings:
Windows users: Go to Start menu: Control Panel: Display: Settings or right click on your Desktop, select Properties: Settings.
Mac users: Go to Apple menu: Control Panels: Monitors (or Monitors & Sound). For OSX, go to Apple menu: System Preferences: Displays.
Cookies
Your browser has to be set to accept cookies before you can place an order at carhartt.com. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies.
To enable cookies:
PC Users
- Internet Explorer 5.5 and higher: Go to Tools: Internet Options: Security. Select Internet, then Custom Level. You may need to scroll to see the options for enabling cookies.
- Netscape 4: Go to Edit: Preferences: Advanced.
- Netscape 7: Go to Edit: Preferences: Privacy and Security.
Mac Users
- OS9: Under the Apple menu, select Control Panels: Configuration Manager. Under Receiving Files, select cookies and then select "Never Ask."
- OSX, IE: On the top toolbar, click Explorer then go to Preferences: Cookies. Select "Never Ask."
- OSX, Safari: On the top toolbar, select Preferences: Security
Placing an Order
How to place an order at carhartt.com.
If you're not sure about what to do next to complete your order, try beginning at your Shopping Bag. If you continue to have trouble with your order, please contact us.
Email and Fax Orders
We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email and fax is not secure in the same way, we cannot accept orders sent via email or fax. For your security, please do not include your credit card information in any email or fax you send us.
We do accept phone orders:
From the US: 1-800-833-3118
From Outside the US: 866-784-2935
Sizing
For help finding the right Mens size, check our Men's Sizing Chart or here for Women's sizes Women's Sizing Chart.
Product pages with size options also have links to sizing information. If you're still unsure, please contact us. We'll be glad to help you find the right size.
Security and Privacy
Secure Ordering
To ensure the security of your online transactions at our site, we've worked closely with IBM® to integrate their WebSphere Commerce Suite software that uses Netscape® SSL technology. See our Security Policy below for more information about safe, secure ordering at carhartt.com.
Your Mailing Preferences
Carhartt Customer Service
P.O.Box 600
Dearborn, MI 48126
USA
Privacy
Carhartt understands your concerns about privacy and the security of the information you share with us. See Our Commitment to Privacy for details about information we collect and how we use it.
Payment Options
We accept the following methods of payment:
- VISA
- MasterCard
- American Express
- Discover/NOVUS
Credit Card Orders
Your card is charged when your order ships. If items on the order ship separately your credit card will only be charged for the items that have shipped.
Promotional Offers
You'll be able to enter the promotional code as you check out, prior to entering your credit card information. Please note, we allow only one promotional offer per order. Also, a promotional code you enter manually at checkout will override any promotion associated with an online advertisement. If you do not have an account at carhartt.com, and you are not logged in, the savings will not be factored in until you reach the page that confirms your order is complete.
Site Security
Safe, Secure Orders at carhartt.com
Carhartt understands your concerns about online security. Because we share your concerns, we work closely with IBM to keep our site a highly secure ordering environment - so you can shop with confidence. And we offer a Secure Order Guarantee that gives you 100% protection for your credit card transactions at carhartt.com.
The result is a Web site that offers you the high level of service, convenience and trustworthiness our customers have come to expect from us since 1889.
Secure Order Guarantee
We guarantee that your credit card information will be safe when you place an order at carhartt.com. Our Secure Order Guarantee means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at carhartt.com. Bottom line: You're always protected when you shop our site.
Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With the Secure Order Guarantee, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Your credit card is safe at carhartt.com - guaranteed.
The Secure Order Process
Using IBM's e-business software, in conjunction with features built into popular browser software, our site provides advanced security for your online purchases. The following section describes how the secure order process works, from start to finish.
1. Starting Your Order
Every purchase at carhartt.com is secure, and clicking a Checkout button on the Shopping Bag page is all it takes to get started. The security features are automatic; you don't need to do anything special to invoke them.
2. Entering Secure Mode
Next, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format.
At this point you may see a window, which some browsers display when you are about to receive a secure document. It's fine to click "OK" (or "Continue") to proceed - it simply means that you will begin receiving pages in a highly secure encrypted format.
After your browser has entered secure mode, we'll ask you to enter, or if you're using Quick Checkout, to confirm, your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
3. My Order Is Complete. What Happens Next?
Security measures continue even after you've placed your order, as we process your order in a highly secure computing environment.
Security: Watching It Work
The most popular Web browsers, Internet Explorer and Netscape Communicator (aka Navigator), use clear visual symbols to let you know whether or not they are in secure mode. The symbols are displayed either at the bottom left or bottom right of your browser window.
Another indication that a browser is in secure mode can be found in the Web site address that your browser displays. The address will begin "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure."
Tip: Continuing to Browse
Once your order is complete, it's perfectly safe for you to continue to browse our site in standard mode. In fact, once you exit the ordering process, your browser will automatically revert to this slightly faster mode of communication.
What If I Make a Purchase with a Browser That Doesn't Support Security?
You can't. Because we don't want you ever to have to worry about ordering from our site without a secure connection, we've designed our system so that it will process orders only with browsers that support secure mode.
Please note that the latest versions of Netscape's and Microsoft's browsers have security features, and both are free for downloading. Visit either company's Web site for details.
If You Forget Your Password
In the event you forget your account password, we offer an online process that verifies your identity and sends you your password.
For More Information
We've worked hard to bring you a secure online ordering environment. We hope you'll contact us with your questions, comments or concerns.
Warranty
For over 120 years, Carhartt, Inc. has been committed to offering the finest workwear products and customer service available. We stand behind the quality, craftsmanship, and performance of all our products. We use only the finest materials and apply strict quality control standards to each and every garment and accessory that we sell. Our goal is to ensure your satisfaction with each purchase and provide you the best possible service for years to come.
Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment. Carhartt, Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment.
30-Day Twill Wear Guarantee
If you are dissatisfied with your twill work wear purchase for any reason, you can receive a full refund if you contact us within 30 days. Start by visiting our 30-Day Wear Guarantee page and filling out the return form. We will send you a prepaid shipping label through email or U.S. mail. After receiving your prepaid shipping label, send your garment to us and let us know why you are returning it. We will issue your refund by check within 60 days of receiving the product.
For additional questions about twill, click here.
Still have questions? Email us at Just_ask_us@Carhartt.com or you may call us at 1-800-833-3118, from outside the US: 866-784-2935. Monday - Friday, 8:00 a.m. - 8:00 p.m. EST. and Saturday, 9:00 a.m. - 5:00p.m.
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